Shipping & returns
Every order.
A clear next step.
Find the information to check before ordering, and the details to have ready if you need help afterwards.
Before you place an order.
Review the details for your destination and selected products.
Where it can go.
Enter your destination at checkout to view the shipping methods available for your order. Contact the team if no suitable option appears.
What it will cost.
Review the displayed shipping and tax amounts before paying. Ask customer care about any destination charges that are not clear.
When you need it.
Check any dispatch or delivery estimate supplied with the order. If a date is essential, ask the team before placing the order.
After your order.
Keep the order confirmation and any shipping updates together.
Finding your order.
Check your confirmation email and account for the order details and any tracking information supplied.
Requesting a change.
Contact customer care with your order number and requested change. The team can confirm what is still possible.
A damaged or missing item.
Keep the packaging and take clear photographs of the parcel and affected items. Share the details with customer care.
Asking about a return.
Contact the team before sending an item back. They can confirm the applicable return policy, eligibility and instructions for your order.
Help with
your specific order.
Include your order number, delivery country and a short description of what you need.